Return Policy

Thank you for using our telemedicine app and for choosing to make payments through SSL commerce. We value your trust in our service and want to ensure that you are fully satisfied with your purchase.

We understand that sometimes you may need to return a payment made through our app. Therefore, we offer a 7-day return policy for payments made through SSL commerce. This policy applies to all eligible payments, subject to the terms and conditions outlined below:

Eligibility for Return: Payments made through SSL commerce are eligible for return within 7 days of the payment date. To be eligible for return, the payment must not have been utilized or consumed in any way.

How to Request a Return: To request a return, please contact our customer support team within 7 days of the payment date. You can reach out to our team through the app or by email. Our team will review your request and provide you with instructions on how to initiate the return process.

Refund Process: Once your request for a return has been approved, we will process your refund within 7 business days. The refund will be credited back to the original payment method used for the transaction.

Exceptions: There are some exceptions to our return policy. Payments that have already been utilized or consumed, payments made for subscription services, and payments made for in-app purchases are not eligible for return.

Dispute Resolution: In the event of any disputes regarding payment returns, we will work with you to resolve the issue amicably. If the dispute cannot be resolved through negotiations, either party may escalate the matter to an arbitration tribunal as per the laws of the land.

We hope that our payment return policy provides you with peace of mind when making payments through our telemedicine app. If you have any questions or concerns, please feel free to reach out to our customer support team.